We source from a variety of proven suppliers who are able to produce quality products for the best price.

We are able to offer fast delivery to most uk mainland destinations for a small charge with fast delivery.

Because we specialise in beds we are able to constantly source special offers at the best prices. We offer the best price 52 weeks of the year not just at so called sale times.

Please contact us by email or telephone and we will be delighted to solve your problem.

Buying a bed could not be easier either order online by credit card or contact us and we will be happy to discuss your requirements.

We look forward to your custom.

The majority of our beds are made to order and manufacturer's lead times vary. You will see an estimated delivery time shown on the product pages. You can contact us at any time to get an update on the status of your order.

Step 1: An order is placed, either via the website or over the phone. You immediately receive a confirmation email and you will receive a paper invoice within 2-3 working days.You also have the option to print your own invoics.
Step 2: We order the goods from the manufacturer(s). If the items are in stock, we will try to deliver the goods as soon as possible (Step 4). If ordering several items from different manufacturers, we will wait until the entire order has arrived at our warehouse before delivery. If you wish for items to be despatched seperately, this will incur additional delivery charges.
Step 3: The goods arrive at our warehouse, or one of our Carrier Companies, where they are inspected.
Step 4: You will be contacted by phone, either by bestbed or one of our Carrier Companies, to arrange a convenient delivery date and time.
Step 5: Delivery is made either by Bestbed or one of our Carrier Companies. Order is Complete.

Returns Policy

Under UK Regulations you have the right to cancel the contract for purchase of goods within 7 days following the date of delivery. A refund will be made within 30 days of cancellation. Should you choose to cancel your order, you may return the goods, at your own expense. If you prefer, the goods can be collected from you with a deduction being made from your refund to cover the full cost of collection.

Notification of faulty or damaged goods should be made within 7 days of the goods being received. All goods supplied by us are subject to manufacturing tolerances and are warranted as being suitable for the purpose for which they are designed, under fair conditions. Under this warranty we will issue a refund against goods acknowledged by us to be damaged or faulty, providing such damage or faults have not be caused by your misuse, negligent handling or improper care of the goods.

Please inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered damage in transit, keep the original packaging, promptly contact the delivery company for a damage inspection report and request that the delivery company return the item(s). Under these circumstances, do not return the item(s) yourself.

All goods returned are at the sender's expense. A refund of delivery costs will be made only if the return is a result of our error or if the goods supplied are shown to be damaged or faulty. If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to:

15/17Colindale Avenue London NW9 5DS

Mark your package clearly as "Returned Goods".
For your protection we recommend that you use Registered Post, as we cannot offer refund or replacement for any goods that are lost in return delivery to us.
All disputes will be settled under UK Law.
This returns policy does not affect your statutory rights.

Bestbed consider protection of your privacy to be of utmost importance and are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. This Policy explains how we may collect information about you and then treat it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.

Some of the personal information we hold about you may be sensitive personal data within the meaning the Data Protection Act 1998 - for example, your name, address and credit card information etc. We will not use sensitive personal data about you other than for the specific purpose for which you provide it.

If you register through this site or otherwise request to receive information we will store your email address together with any other information you may provide. When you view our site by linking from another web page we may store the URL (identity) of that page for purposes of internal administration.

Collection of Information

1. We may collect personal information about you from a number of sources, including:
- From you when you agree to take a service from us in which case this may include your contact details, payment method and bank details;
- From you when you contact us with an enquiry or in response to a communication from us.

Use of Information

2. We will use personal information about you for a number of purposes, including:
- To contact you from sources such as email, telephone or letter with information about services or products either from us or from our other Group and/or sister Companies. We will not use your information in this way if you have opted out or otherwise not consented;
- To help us to administer accounts, services and products which we offer;
- To help detect a fraud or loss;
- Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you.
3. Whether or not you have opted out in relation to use of your information for direct marketing, it is our practice to search the Mailing, Telephone, Fax and Email Preference Services (as applicable) so that if you have registered your details with those Services you will not receive any direct marketing material via that channel.
4. In some circumstances, we reserve the right to conduct certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions or business.

Disclosure of Information

5. Other companies in our Group may use personal information for any of the purposes set out above.
6. We do not sell, rent or lease mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as home furnishing providers for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.

7. We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example to check your identity when you telephone us, encrypting data on our websites and in order to ensure compliance with all applicable legal requirements.

The Internet

8. If you communicate with us via the internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.
9. Cookies are only used to store the contents of your virtual ‘shopping basket’. You can normally alter the settings of your browser to prevent acceptance of cookies or delete them, although this will prevent you from placing an order through your browser.

Monitoring of Calls

10. We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that means, to provide evidence of the transaction.

Further Information

11. If you would like any further information or have any comments on our Privacy Policy then please send us an email. We may amend this Policy from time to time in which case the amended version will be published on our website and a copy may be obtained by writing to us.
This Policy applies to personal information held about individuals. Generally, it does not apply to information we hold about companies and other organisations.

Links

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